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Category: Library Leadership

To A Brand New Librarian, On the Occasion of Starting Their First Librarian Job

To A Brand New Librarian, On the Occasion of Starting Their First Librarian Job

Hello, there! Welcome to Librarianship! Congratulations on finishing your degree, and on landing your very first librarian gig. That’s no small feat, and you should be very proud of yourself.

We’re happy to meet you, and we’re looking forward to learning and growing with you. Year one on the job is a wild ride, and you’re going to feel new for a long time. We know this job can be tricky sometimes, and we know you can’t do it perfectly out of the gate. Heck, we’ve been at it for years and we’re still trying to figure out how to do it perfectly. Forget perfect! Let’s just aim high, do our best, keep pushing ourselves, and have fun with it. Librarianship has a lot of scope for creativity, and the more experimental you get, the more ideas you pour in, the more fun you’re going to have and the more creative you’re going to be. Dive in! Take a risk!

This job is going to teach you a lot, challenge you a lot, and change you; you’re going to have the same effect on your colleagues. We’re happy to be here to teach you, guide you, support you, learn from you, and be transformed by you and what you discover along the way. We’re looking forward to it!

Our work is important, and we are passionate about it, but it doesn’t deserve your tears. You’re new to this wild wooly world of ours, and so far you don’t yet know what’s normal or acceptable to suffer through as a librarian.

We all make mistakes, and we will talk about them. It will be hard sometimes; hard on the ego, hard on the self-confidence, hard on the feet sometimes, too. We will face failure with all the humility we can muster and learn from it. It hurts us to fail because we strive so hard to be good at what we do, but we’re human beings and we will get things wrong. That hurts sometimes. That is normal and acceptable. The pain of reaching for something and missing it is what makes us grow.

If anyone says something to you that hits you in your soul and leaves you feeling sad, hurt, heavy, demoralized, disrespected, humiliated, and lost, that is not normal or acceptable. That is not learning, it’s not growth, and it’s not okay. You are not expected to suffer through abusive, bullying behaviour in librarianship. It won’t be your job to buck up and deal with it; if someone makes you feel low and small like that, talk to someone you trust. Your supervisor, hopefully; if not, someone else in the leadership hierarchy, or a colleague who can hear you and help you. If that feels weird or dangerous but you’re really struggling with something that’s happened, talk to someone outside of your library system for a fresh perspective.

Talking to other professionals about serious challenges you don’t know how to deal with is not gossiping or telling tales. It’s is good professional practice to get advice on how to solve a problem that’s dragging you down, and it’s important. You’re new to this profession; you can’t always gauge what’s normal or what’s way out of line without touching base with someone else.

Sometimes it hurts because being new hurts, or receiving constructive feedback hurts, or getting something wrong hurts. Sometimes it’s genuinely hard to tell the difference, especially when you’re new and learning.  If you hurt, you need some help, and you should get it. That’s what we’re here for. It doesn’t mean you’re weak. It doesn’t mean you’re a bad librarian. It might mean you’re learning; it might be that someone else is behaving in a counterproductive way. One day it will be easy to spot the difference, but until it is, reach out for help.

I’m not telling you this because I think there are bullies around every corner and you should beware. I’m pretty sure you won’t experience anything like that here in our library, but I’m not prepared to risk your experience on my sense of certainty. It doesn’t matter what I think about our organizational culture; I’m in a different place in it. No matter what I think your experience will be, you still need to hear this from me. I’m telling you because every new librarian should hear this from someone in a position of leadership in their organization. They should know that you have permission to talk about these things. Talking about them is the only way through them.

Bullying make us less creative, less open to risk, less productive, less collaborative, and less happy. An organization that ignores bullying behaviour isn’t able to perform at its best. We want you to be happy, creative, and kicking butt. That’s how we meet our goals! When you feel respected by your colleagues and confident in your skin, we all benefit.

We are lucky that you chose to join us. We’re very much looking forward to working with you and growing with you. You are going to be amazing, and I can’t wait to watch you bloom!

Lanes and Meadows

Lanes and Meadows

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I’ve been in my role at Rochester for just over two years now, and the nature of my portfolio has altered pretty significantly in that time. Initially the team comprised of the department heads for the Humanities and Social Science Librarians (and head of Outreach), the Science and Engineering Libraries, the Art/Music Library, and our public services unit. Now add to that the Directors of the Digital Scholarship Lab, Assessment, Research Initiatives, a terrific data analyst, and I have a connection to the Director of the iZone. It’s a pretty big group with a lot going on, but working with this particular mix of people gives me an opportunity to dive head first into developing and maintaining organizational harmony. Organizational gardening, as it were.

In the first few months of looking at where the obstacles and pain points were within this group, what emerged first was a need to understand lanes. A lane is a scope, where responsibility lies, where the organization is expecting your leadership and innovation. It also helps to define where you’re a consultant, collaborator or partner, a participant, or observer. Understanding your lane, and the lanes of your peers, means you have a good sense of where you can drive your creativity and innovation with wild abandon. It’s the space in which you can always expect to hear “yes”, the space where others will defer to your judgment, because it’s your responsibility and you know it best.

A shared understanding of lanes is critical to good collaboration. Everyone has to have a lane, even when they’re next to each other or merge a little here and there. If someone doesn’t have a lane, how do they understand their role in the organization? How do they derive a sense of the value they’re bringing? How do they know when they should jump in with both feet, or when they should proceed with some caution? How do they know when they’ve done what’s expected of them? How do they deploy their creativity in ways that they, and we, can all celebrate? And how do your collaborators know how to call on you if no one fully understands what lane you’re in?

And critically: if I as the AD for the portfolio don’t know how to articulate the lane someone’s in and how that lane intersects with others in the organization, am I not failing as a leader? Should I have a department or an individual in my portfolio if I don’t understand their lane?

So the first thing we did was look at job descriptions and talk about expectations, roles, and our relationships to each other. How do different units interact? How do we lead a cross-departmental project, how do lanes merge, and what do we do when that happens? How do we communicate across projects and departments? And we keep having those conversations as new projects and complications emerge, departments shift and grow, or as the departmental connections develop and change. What’s been super interesting is seeing how lanes that seemed very far from each other suddenly join up; Art and Data, for instance: data visualization as art is a theme we’re going to be following this year that I am so excited about. Metadata and faculty support, another spectacular one. Entrepreneurship and library service design. Getting good at making unexpected connections is critical for building flexible, responsive services and support to the university population. We need to know how to face ambiguity with confidence, and this is one of the ways we’re learning how to do that.

I wonder if my lanes conversation would be easier if everyone in the portfolio had an exactly equivalent role. We are a mix of department heads, service coordinators, functional experts, and new initiative leaders. Oftentimes, a project leader is directing the work of teams with several different direct supervisors. If everyone were a department head with direct reports, would it be simpler? Is this a situation demanding a re-org to make the lines of work clearer and simpler?

A post shared by Rochelle Mazar (@rmazar) on

As much as you want to tend your organization to French topiary perfection, you’re pretty much always in the middle of a meadow full of wildflowers and former pet bunny rabbits instead. At a certain point messiness is probably a sign that something isn’t working, but I’m not sure all messiness is that sign. You can tidy the organization up to the point that each unit is completely autonomous and is completely clear about exactly what it needs to do, never needing to negotiate with another group or leader, but is that ideal? It’s cleaner for us, certainly, less confusing, but aren’t we missing some creative friction? If something is less confusing for us, is it more confusing for our patrons?

True collaboration is messy, and defies lanes and boundaries in the end, as it should. But I think you need both. You need a solid understanding of your lane to give you confidence and clarity in your work, to define your voice and your role, and I think you need the possibility of messiness to allow for growth, change, ambiguity, and something new.

👍👍

A post shared by Rochelle Mazar (@rmazar) on

The Legible Librarian

The Legible Librarian

 

One of the challenges I find myself facing is the push and pull between a traditional library hierarchy and the role of the functional expert. Most of my career to date has been in the latter category, which may account for the warmth I feel towards those roles, but I now find myself in the former category, and I can see how decisions at the AUL/AD level can either make the walls close in around a functional expert, or can help them to soar.

It is the role of upper level leadership to ensure that a librarian in a functional expert role (aka “coordinator”) is legible to the rest of the organization.

A functional expert can be utterly amazing in all that they do, with endless potential and skill, but if their peers and the rest of the library don’t see their work slotted into the overall work of the library, if they see them as other or external in some way, there will be an a hard limit on how much they can accomplish.

The usual model for functional expertise, as well as ambiguous, new or rapidly-shifting portfolios (technology librarians of all stripes, assessment librarians, data librarians, digital humanities librarians, entrepreneurship, schol comm too, I presume) is often framed in what I think of as a retainer model: we hire the expertise, and anyone in the organization can call on them when needed. The result more often than not is a supremely qualified and able librarian sitting in their office twiddling their thumbs, or constructing a magnificent portfolio of work driven by their own hands that the rest of the library may admire, but don’t see as related to themselves.

Making a functional expert legible often falls to the functional experts themselves. After being on both sides of this equation, I’ve come to the realization that this is impossible. The functional expert may be as eloquent as they come, but it’s all talk if the organization isn’t shifting to adjust and accept their work. Carving out the paths that allow new expertise to fully join the organization has to be the work of library leadership.

How do you make this happen? We have to accept that it’s not just one conversation, and it’s not just an announcement. We have to address these issues step by step and project by project.

I think the first structural piece is understanding that coordinators/functional experts are peers of department heads, but different from them in important ways. In my experience, it is critical to form a permanent team that includes both. It’s true that department heads have radically different work and issues to face. But to function well, department heads and functional experts need to understand each other as partners and collaborators as well as peers.

We can’t just code a functional expert as an independent department head of a department of one. That’s very isolating and archaic, and I think this is where we tend to get this wrong. If the expectation is that a technology librarian, or data librarian, or schol comm librarian is going to bring expertise that will touch the entire campus, for instance, then they need to team up with the department head(s) for liaison/outreach to bring that expertise into the hands on, on-the-ground work. They can’t recreate a liaison network on their own (well, they can, but that’s just creating internal competition and losing valuable opportunities for the liaison librarians, as well as lessening their own potential impact). If we don’t use the structures we already have, we might as well hand the functional expertise off to another unit altogether, because the effect is about the same.

I know the immediate response to the suggestion that functional experts become leaders in partnership with liaison department heads: liaison librarians are already overwhelmed, too busy, too many projects as it is, etc. We can’t have more bosses, it’s too much, it’s too confusing! Rather than give up in the face of this outcry, we need to reorient how we’re viewing the work of the functional expert, and understand that there are many ways to be a leader.

It’s not separate work, it’s not on top of everything else work; it’s got to be integrated into the work of a department. A department head is focused on the vision, on implementation of work and goals, and on monitoring performance; a functional expert has their eyes on one impactful realm of knowledge. Together, they create the work going forward. As a team, they are dynamite.

But a functional expert will struggle to launch if they aren’t understood by the department heads as a partner rather than a competitor or just as another, disconnected peer. So the AUL/AD needs to be clear about the relationships and dependencies between them so that they can see each other as they are and work together to support the work of the library.

Often, it’s the liaison librarians on whom this kind of campus impact work fundamentally depends. A functional expert might have a key understanding of what faculty need to know/do/think about in order to move forward and meet needs in an area, but it’s the department head who is best placed to shape that idea into real and doable work that supports the mission of the department, and it’s the liaison librarians who make those connections and get it done. That’s how a functional expert can end up leading entire departments and having massive impact fast; with the support of the department heads, who understand how to construct a project that supports the existing mission and work of the department. The department heads continue to monitor performance and shape work even if a functional expert designed the project. They are stronger for working together.

But the task of making a functional expert legible doesn’t end there; it’s also the role of the AUL/AD to ensure that their own peers understand how a new or changing portfolio affects their departments as well, when it does. The amazing thing about a coordinator role is that it’s unhooked from a specific department and can creep into work all over the place; that’s only a good experience if everyone involves sees it coming, understands its purpose, and respects it when it comes. It’s important not to expect a functional expert to be able to carve that path themselves. No matter how good they are, this is beyond their scope.

At the AUL/AD level, we can see where the crossover is about to happen, and that’s when we need to provide the context required for a potential collaborator to be prepared to welcome it.  Project by project, ambiguity by ambiguity, these conversations need to happen not just once, but many times, as they appear, to translate the goals of the functional expert at the earliest stage so that they have the support and collaboration that will make them successful.

I have seen many discussions in the profession about coordinator roles and how hopeless they are; I have been struggling to understand this perspective. In light of that, I have become very aware of day to day work I find myself doing to ensure that the functional experts in my portfolio are able to do their work well and successfully, fully and joyfully integrated into the daily life of the libraries. The skills they are building by designing and implementing projects in their areas of expertise, collaborating closely with department heads and adjusting their ideas to the goals and strengths of the department, pitching ideas and gaining support, leading staff without directly supervising them; these are some of the most valuable and necessary skills for future leadership, and I think it would be a tragedy to have fewer of these opportunities available in the profession because AULs/ADs don’t know how to manage them well.

My goal is to know how. I’m learning.